1 « Message by you on Fri, 20th Aug 2010 10:35 am »
Hello
about 1.5-2 years ago, someone stole my account with the games:Team fortress 2 and half life anthology.
Before, I did not know how to return my account. Attached to the letter key half life anthology.
Sorry for my bad english.I am from Russia. And can I get my game on my new account? Vitamin2012-there i have many games
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Здравствуйте
Примерно 1.5-2 года назад у меня укралли аккаунт с двумя играми:Team fortress 2 and half life anthology..
Раньше я не знал как вернуть аккаунт,потому столько времени прошло.К писмьму прилагается скан ключа.
Спасибо
2 « Message by you on Fri, 20th Aug 2010 10:37 am »
290495-old account
Vitamin2012-new account
3 « Message by Walter on Sat, 21st Aug 2010 2:17 pm »
Hello,
Thank you for contacting Steam Support.
In order to investigate this issue, we must verify your ownership of the CD Key.
Please handwrite your Support Ticket Number \-KHML-**** on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.
If you have any difficulty locating the CD Key on the packaging, please see the following link:
http://**********
Example scans:
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg
After verifying your proof of ownership we will gladly assist you with this issue.
4 « Message by you on Sun, 22nd Aug 2010 9:12 am »
ok
5 « Message by you on Wed, 25th Aug 2010 11:06 am »
UP
6 « Message by Walter on Thu, 26th Aug 2010 2:57 pm »
Hello,
It appears as though the account may have been hijacked by another user. Please follow the link below and take the prescribed steps to ensure the security of the account in the future:
TITLE: Account Security Recommendations
URL: http://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478
I have reset the account password and sent the new login information in a separate e-mail. If you do not receive the e-mail and you are running a Spam filter, check and make sure the e-mail is not being filtered as spam.
Note: Passwords are all numbers.
The new Secret Question will be set to "What did customer service reset your password to?"
The answer to the Secret Question is the new password that we have sent to you as mentioned above.
Once you login to the Steam Account, please change your password, secret question and validate your email address as outlined here:
Title: Resetting an Account Password and Secret Question
Link: http://********
Please let us know if we may be of further assistance.
7 « Message by you on Fri, 27th Aug 2010 1:48 am »
Thanks Walter,The next time I'll be careful
